FAQs

Placing an order

How do I place an order?

Ordering with us has never been easier. To place your order, just choose from the following options:
- Online – visit us at www.glorylandstore.com to shop safely and securely. For more information, see How To Shop
- By phone – call our friendly Customer Service Team on 0203 143 3504* and we will take your order over the phone.

* Normal rates apply

 

Do I need an email address to order online?

Yes. We will send you emails to confirm that your order has been placed successfully and to let you know when it’s on its way!

  

Order Information

I've ordered online - How do I know if my order has gone through ok?

Once your online order has been registered with us, it will be confirmed by a message on your screen. We’ll also send an automated confirmation email to your email address.

You’ll find your order number and confirmation of what you’ve ordered on your email, as well as in My Account. To see your order history, just log in to your account and click on Orders.

If you haven’t received your order number or confirmation email, please get in touch here.

 

Where is my order?

STATUS INFO
To find out the status of your order, log into your account and click on Orders. Your order will be marked as “Processing” until it is dispatched. Once it is dispatched, you will receive an email letting you know it’s on the way.

PROCESSING
We normally dispatch all orders within 1-2 working days. Out of stock orders may take longer. Furthermore, during busy times of the year such as the lead up to Christmas these times may increase, we advise you to place your order with plenty of time to spare during these busy times. Please check individual product pages for production times. If you are unsure about the time it will take for a product to be delivered please contact us and we will be able to give you a better indication of when the item will arrive at your door.

DELIVERY
Shipping times depend on the delivery service you selected at Checkout. You can find details of our shipping options on our Delivery page.