Returns Policy

Cancellation

Can I cancel my order?

You can cancel your order within 48 hours of placing it. You will have to pay for the item to be sent back to us. The item must be unused, unassembled, in its original condition and packaging with all materials, manuals and accessories intact. We recommended using a tracked service as we are not liable if the item goes missing.

 

Alternatively, we can organise a collection for the parcel for you. The fee for this collection will be deducted from your refund.

 

Once we receive the goods, we will process a full refund.

 

How do I cancel my order

To cancel an order, simply:

 

1.      Log into your account and go to My Orders: www.glorylandstore.com/my-account/orders/

2.      Click the “Cancel” link on the right-hand side.

3.      Select the item(s) you want to return and click “Submit Cancellation”.

4.      We will then cancel your order and contact you if there are any issues with our cancellation.

 

 

Refunds & Exchanges

 

 

 

Can I Return My Order – Children’s Furniture

If you are unhappy with your order for any reason, we are more than happy to grant you a refund or exchange, if returned within 30 days of purchase. Items must be unused, unassembled, its original condition and packaging with all materials, manuals, and accessories intact.

However, please note that we do not issue refunds or exchanges for the following, unless they are faulty:
– Personalised items
– Perishable items, such as food and beverages
– Gift Cards (see out Gift Card Terms & Conditions)

 

Can I Return My Order – Room Decor

We are happy to exchange or refund goods if returned within a 7-day period from shipment. All returns must be in original undamaged packaging, unused and we must receive back in a re-sellable condition. The buyer is responsible for shipping costs incurred for shipping products back to the Seller

How do I return my order

To return or exchange an item, simply:

1.      Log into your account and go to My Orders: www.glorylandstore.com/my-account/orders/

2.      Click the “Refund” link on the right-hand side.

3.      Select the item(s) you want to return, and the reason for your return/exchange. Give any further details, if necessary. If you want an exchange, let us know the size, colour, and/or other attributes required. Click the “Submit Request” button.

4.      We will then review your request, and contact with you with how to return your item(s). Please note, customers will be responsible for the cost of returning items, unless faulty.

5.      Upon receipt of the item(s), we will issue your refund/exchange within 5-10 working days.

6.      Please note, refunds may take up to 5-10 working days to appear in your account. Exchanges will incur the standard production and delivery times, and we will dispatch your exchange using the same delivery method you originally selected.

How long will it take for my refund to show up in my account

Refunds will be issued within 5-10 working days of receipt of your returned items.

 

Please note that funds may take a further 5 working days to appear in your account.

My parcel didn’t arrive, Can I get a refund

We work with the most reliable shipping providers in the world, to ensure that your orders reach you promptly and securely. However, on occasion, parcels may be delayed in transit, or get lost. At such times, we will do everything we can to track down your parcel and ensure it reaches you as soon as possible.

If your order arrived after 28 days since it was dispatched, email us at customerservice@glorylandstore.com. At that point, we will be happy to issue you a refund, along with our sincere apologies.

Please note, we do not consider items as lost until 28 days after they were scheduled to arrive.

We accept no liability for delays with the delivery provider.

 

My item is damaged or faulty, Can I get a refund?

 

We are sorry to hear this, please email us at customerservice@glorylandstore.com, clearly explaining with proof all the damages or faulty item. Please leave our team some time to investigate your issue and confirm the details and we will be happy to issue you a refund, along with our sincere apologies.